Course Catalogue

Introduction

The purpose of this course is to help mortgage professionals better understand some key aspects of business management. The course is comprised of five separate sections; How to Grow a team, Training and Development, Critical Thinking, Compliance Management, and Risk Management.

The section on how to grow a team includes information about the hiring process and interviews, the reference check process, performance reviews and performance management, and termination. In addition, this section provides an overview of, and how to promote, diversity and inclusion within the workplace. The Training and Development section provides an overview on orientation and training, specifically how to implement training programs, and examines various training methods, as well as coaching. The Critical Thinking section provides practical application to problem solving, including problem solving as a team. The final two sections – Compliance Management and Risk Management – help mortgage professionals understand their roles in term of following Canadian laws, and establishing basic risk management program.

Course Outline

Section 1: How to Grow a Team

• Hiring, Managing and Terminating in Canada
• Diversity and Inclusion in the Workplace in Canada

Section 2: Training and Development

• Employee Orientation
• Implementing Employee Training Programs
• Employee Training Methods
• Acquisition of Information
• Motor Skills
• Interpersonal Skills
• Problem-Solving and Decision-Making Skills
• Coaching
• Evaluation Training Programs

Section 3: Critical Thinking

• The 5 Steps of Problem Solving
• Team Problem Solving

Section 4: Compliance Management

• Elements for Creating Effective Compliance Environments
• Benefits of Effective Compliance Environments
• Designated Individual/ Authorized Official/Principal Broker
• Required Competencies for Compliance Roles
• Areas of Compliance
• Policies and Procedures

Section 5: Risk Management

• Elements of Risk
• Risk Tolerance
• Types of Risk
• Risk Response Options
• Sample Risk Management Process for Managing Broker
• Sample Risk Analysis by Brokerage Objective
• Risk Analysis
• Enterprise Risk Management (ERM)
• ERM Risk Register
• Monitoring Risk

Please review the program regulations prior to registration.