Performing Open-Heart Surgery with a Blindfold: How to encourage questions, discussion, and productive engagement 

Presenter: Chris Graham, TellPeople

Time: Tuesday, September 15 at 1 pm – 2 pm EDT
Cost: $25 plus tax for members, $50 plus tax for non-members. Free for AMP members!
CE: This webinar will be worth 1 CE Unit.

Webinar Sponsored By:

First National

About The Webinar

Why is it so hard to get people to ask questions? How do you know if people who do have questions feel comfortable speaking-up? The answer is “psychological safety”. When people feel “psychologically safe”, they feel safe to learn rather than afraid to fail. The concept emerged 20 years ago in a remarkable series of studies about heart surgery. It turns out that even during open heart surgery, not everyone feels safe to speak up about challenges or problems. Like an interactive TED talk, this session combines stories, research, and lots of practical examples to help mortgage professionals get their clients and colleagues asking questions and sharing ideas.

A Message from Chris:

In this session, you will learn: 

  • Why people fail to speak up even when they have important questions about issues they care about
  • Simple strategies for supporting people in asking questions and sharing views, including
    • being explicit about the value of participation
    • responding productively when people engage
    • making it impossible for people to ask “bad” questions

BONUS! Included with the cost of our main session, we are providing you an opportunity to go deeper. On September 16th or 17th, join Chris for one of two follow-up sessions where he'll take you through a case study designed to help you apply what you've learned to your specific clients and business. The case will be distributed at the end of the main session and will include a few questions for you to answer based on your experience. In these small group follow-up sessions, you'll have a chance to share your thoughts with Chris and the other participants, ask questions, and learn from others in the session.

Follow up sessions are scheduled for:

  • Wednesday, September 16, 2:00 pm – 2:45 PM EST
  • Thursday, September 17, 2:00 pm – 2:45 PM EST

Pre-registration for the follow-up sessions will be required. Registration information will be sent to all attendees of the main session. Follow-up sessions will be limited to 25 participants each.

About Chris Graham

Chris is the Principal at TellPeople and has been a professional for over a decade. He’s twice been a lawyer: at Sullivan & Cromwell LLP, in New York City, representing very large banks; and at Pape Salter Teillet LLP, in Toronto, representing Aboriginal governments across Canada.

Chris is the founder and principal of TellPeople. He’s a volunteer counsellor at Camp Ooch (a camp for kids with cancer). He’s an investor in (think AirBNB for house concerts), and a popular storyteller and comedian on stages around Toronto.

Chris’s writing has appeared in publications in Canada and the USA and he formerly edited part of Canada’s leading legal encyclopedia. He can tell you what it’s like to ride a toboggan down a volcano, how cold it gets at night in the Syrian Desert, and what it smells like in Britain’s oldest library. He’s a mentor to students at Massey College, University of Toronto Faculty of Law, and Ryerson University.

Chris holds degrees from the University of Oxford (history), University of Toronto (law), and Acadia University (business). He is also a graduate of The Second City program in standup comedy.

Chris Graham