No One Knows How Toilets Work: How to Change Minds & Build Support for Your Ideas

Chris Graham

Presenter: Chris Graham, TellPeople

Time: Thursday, November 19 | 2-3pm EST
Cost: Free for members, $60 plus tax for non-members.
CE: This webinar will be worth 1 CE Unit in the Personal Development Category

Webinar Sponsored By:

First National

About The Webinar

Why do people say “no” to good ideas or decline to follow expert advice, even when you’re the expert? Because most people, most of the time, dramatically overestimate their understanding of a situation. It’s frustrating, until you know what to do - and that involves research into toilets (trust us!). 

Take the plunge and join Chris Graham, Principal at TellPeople, for an informative webinar sponsored by First National. Like an interactive TED Talk, this session uses stories, research, and lots of practical examples to help mortgage professionals develop rapport with, and win support from, even the most skeptical clients.

Key takeaways include understanding: 

  • Why people say “no” to good ideas and decline to follow expert advice
  • How to use curiosity and dialogue to overcome resistance to new ideas, approaches
    and perspectives
  • How to use storytelling to make your case in ways that other people will find compelling

About Chris Graham

Chris is the Principal at TellPeople and has been a professional for over a decade. He’s twice been a lawyer: at Sullivan & Cromwell LLP, in New York City, representing very large banks; and at Pape Salter Teillet LLP, in Toronto, representing Aboriginal governments across Canada.

Chris is the founder and principal of TellPeople. He’s a volunteer counsellor at Camp Ooch (a camp for kids with cancer). He’s an investor in (think AirBNB for house concerts), and a popular storyteller and comedian on stages around Toronto.

Chris’s writing has appeared in publications in Canada and the USA and he formerly edited part of Canada’s leading legal encyclopedia. He can tell you what it’s like to ride a toboggan down a volcano, how cold it gets at night in the Syrian Desert, and what it smells like in Britain’s oldest library. He’s a mentor to students at Massey College, University of Toronto Faculty of Law, and Ryerson University.

Chris holds degrees from the University of Oxford (history), University of Toronto (law), and Acadia University (business). He is also a graduate of The Second City program in standup comedy.

Chris Graham