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Privacy Policy

Last Updated: June 29, 2026

 

Mortgage Professionals Canada ("MPC", "we", "our", or "us") is committed to protecting your privacy and safeguarding the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or use our online services.

Mortgage Professionals Canada's website and online services are intended to support mortgage professionals, prospective members, industry stakeholders, and individuals seeking information about our programs, services, education, and events.

 

Our Commitment to Privacy

Mortgage Professionals Canada manages personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws. We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

 

Information We Collect

Depending on how you interact with our website, we may collect personal information including:

  • Name
  • Email address
  • Telephone number
  • Organization or brokerage name
  • Mailing address
  • Membership or professional information
  • Course or event registration details
  • Payment-related information required to process transactions (payment information is processed through our payment providers and is not stored by MPC)
  • Information submitted through online forms or surveys
  • Communications you send to us
  • Information provided when using our online chat or virtual assistant services

We also collect limited technical information automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • General website usage information

This information helps us improve website performance, security, and the services we provide.

 

How We Use Your Information

We use personal information to:

  • Process membership applications and renewals
  • Register users for events, courses, webinars, and educational programs
  • Deliver products and services you request
  • Respond to inquiries and customer service requests
  • Administer member accounts
  • Provide important updates regarding your membership or registrations
  • Send newsletters, marketing communications, and other information you have requested
  • Improve our website, services, and user experience
  • Measure website performance and visitor engagement
  • Meet legal, regulatory, and contractual obligations

We do not sell personal information.

 

Member and User Accounts

If you create an account or access member-only services, we collect and use the information necessary to authenticate your account, provide the services you request, maintain your profile, administer your membership or registrations, and support your ongoing relationship with Mortgage Professionals Canada.

 

Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

We also use analytics tools to better understand website traffic and visitor engagement. Analytics information is generally collected in an aggregated form and is used to evaluate website performance, improve content, and enhance the user experience.

For more information, please refer to our Cookie Policy.

 

Third-Party Service Providers

We work with trusted third-party service providers to support functions such as website hosting, membership management, online learning, event registration, payment processing, website analytics, customer support, and email communications.

These providers are authorized to access personal information only as necessary to perform services on our behalf and are expected to protect that information and use it only for the services they provide to Mortgage Professionals Canada.

Our website may also contain links to third-party websites. Mortgage Professionals Canada is not responsible for the privacy practices or content of external websites.

 

Protecting Your Information

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While no method of electronic transmission or electronic storage can be guaranteed to be completely secure, we continually review and update our security practices to help protect the information under our care.

 

Accuracy of Information

Mortgage Professionals Canada makes reasonable efforts to ensure the personal information we maintain is accurate, complete, and up to date. Individuals are encouraged to notify us of any changes to their personal information.

 

Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.

When personal information is no longer required, it is securely destroyed or anonymized in accordance with our record retention practices.

 

Your Privacy Rights

Subject to applicable privacy legislation, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Withdraw your consent where appropriate, subject to legal or contractual restrictions.
  • Ask questions about how your personal information is collected, used, or disclosed.

Requests may require us to verify your identity before responding.

 

Electronic Communications

Mortgage Professionals Canada complies with Canada's Anti-Spam Legislation (CASL). Where required, we obtain consent before sending commercial electronic messages and provide recipients with the ability to unsubscribe from marketing communications at any time.

Please note that members may continue to receive essential service-related or transactional communications relating to their membership, registrations, purchases, or accounts where permitted by law.

Children's Privacy Our website and services are intended for individuals participating in the mortgage profession and are not directed toward children under the age of 13.

 

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

The revised version will be posted on this page together with the updated "Last Updated" date.

 

Contact Us

If you have questions about this Privacy Policy or the way Mortgage Professionals Canada manages personal information, please contact us at [email protected]

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